clarity | communication | connection
KT Coaching & Consulting provides services for healthcare and mission-driven organizations to enhance clarity, communication, and connection, and to improve the experience for the patients, families, and communities they serve.
Services
Professional Training
Customized training for healthcare organizations and professionals
- Empathy and compassionate communication in patient care
- Advance care planning skills
- Clinician resilience and reducing compassion fatigue
- Managing unconscious bias in the delivery of healthcare
- Palliative care and hospice care topics
- Medical improv training
Program Development
Efficient and effective programs that “move the needle” toward your vision
- Strategic program design and evaluation
- Determining focused measures of mission that demonstrate outcomes and impact
- Grant writing and grant management
- Content development
- Workflow and process mapping and optimization
Professional Coaching
Communication skills coaching for clinicians and health professionals
- Emotional intelligence assessments and coaching
- Healthcare communication skills coaching
- Value-based goals of care and serious illness conversations
- Conducting family meetings
- Team communication
Group Facilitation
Fostering dialogue and discourse, eliciting input, and facilitation
- Focus groups and community input events
- Panel moderation
- Town hall meetings
- Bereavement support groups
- Talk-back sessions
- On-stage host and emcee
Speaking
Engaging presentations on topics of expertise
- Conference sessions and plenaries
- Motivational speaking
- Workshops and retreats
Personal Coaching
Personal coaching for individuals coping with serious illness
- Advance care planning conversations and documentation
- Clarifying and accomplishing personal goals while coping with illness
- Navigating values-based care and treatment decisions
- Choosing a health care surrogate
About
Kathleen Taylor MA, LMHC
As a counselor and coach with over 32 years of experience in the healthcare and nonprofit sectors, Kathleen has fostered meaningful communication within families, in conference rooms, and in the community. Her passion is centered in improving the healthcare experience for people who are sick and vulnerable, and helping healthcare professionals master skills in cultivating empathy and communicating compassionately. In her roles as a consultant, executive, and community engagement facilitator, she has developed and delivered hundreds of professional training programs, presentations, and workshops. For over a decade, she served as the director of community engagement at the country’s largest nonprofit hospice organization, where she led their advance care planning education program and developed their first training program on empathy and compassion in patient care. In years prior, Kathleen managed an award-winning national Robert Wood Johnson Foundation grant program establishing grassroots coalitions to improve end-of-life care, and worked as a hospice counselor serving patients and families coping with life-limiting illness, caregiving and grief.
Kathleen is a Florida Licensed Mental Health Counselor and Qualified Clinical Supervisor. She earned a Bachelor’s degree in Psychology at Stetson University, a Master’s degree in Mental Health and Rehabilitation Counseling at the University of South Florida, and a Graduate Certificate in Nonprofit Management & Innovation at the University of Tampa’s John Sykes College of Business. She is certified to administer, interpret, and provide coaching services on the EQ-i® Emotional Intelligence Inventory.
Kathleen is also a trained professional comedy improviser. She performed for five seasons at American Stage Theatre, where she occasionally served as a teaching artist focusing on character improvisation.
Partners
FIVE WISHES
Advance Care Planning Solutions
I serve as the Healthcare Programs Advisor for FIVE WISHES, a comprehensive program that supports healthcare organizations in delivering effective, compassionate advance care planning services. Visit FiveWishes.org to learn more.
